Refund policy
Return & Refund Policy
Effective Date: 12/1/2024
At Wood Finishers Source, we are committed to providing high-quality wood finishing products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within [30] days of the purchase date. To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- Items that have been used, altered, or damaged after delivery are not eligible for return.
- Proof of purchase or order confirmation is required.
Certain items are non-returnable, including:
- Custom-mixed stains, finishes, and specialty orders.
- Opened or used products.
- Clearance or final sale items.
How to Initiate a Return
To start a return, contact us at webmaster@woodfinisherssource.com with your order number and reason for the return. After approval, you will receive return instructions. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved:
- Refunds will be processed back to the original payment method within [5-7 business days].
- Shipping fees are non-refundable unless the return is due to our error.
If your refund is delayed, please check with your bank or payment provider before contacting us.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [5 days] of delivery with photos of the product and packaging. We will provide a replacement or full refund, including shipping costs, if applicable.
Exchanges
We currently do not offer exchanges. If you need a different item, please return the original product and place a new order.
Contact Us
If you have any questions about our return and refund policy, reach out to us at webmaster@woodfinisherssource.com.